Sunday, 29 January 2012

Upgrading From ITIL V2 To ITIL Version 3

By John Wellencrofg


As you may already know, ITIL is an internationally recognized framework that incorporates the guidelines for IT Service Management (ITSM). The U.K. Office of Government Commerce (OGC) is in charge of launching up-to-date versions of ITIL to satisfy the the contemporary requirements of the industry. The objective of launching ITIL Version 3 was in fact to deal with more concepts and services which had not been addressed by the prior version, ITIL V2.

Though ITIL Version 2 is in the process of being phased out, it is still receiving the attention of a large number of IT industry experts worldwide. The truth that numerous corporations continue to use the V2, and haven't up-graded to V3 is the reason behind the continued importance of V2 in the IT field. Forrester Research carried out research in 2010 on the utilization of ITIL frameworks. This research indicated that 53 % of the 115 companies surveyed mentioned that they were still fully or partially working with ITIL Version 2 and merely 18 % preferred ITIL V3. Because the switch from ITIL V1 to ITIL V2 had also been very slow, the end result of this study did not surprise a number of industry insiders.

What are some of the key disparities between ITIL V2 and ITIL V3?

1. The 7 core books of ITIL V2 were ICT Infrastructure Management, Service Support, Planning to Implement Service Management, Service Delivery, Application Management, and the Business Perspective and Security Management while the core books of ITIL V3 are Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

2. ITIL V2 consists ten processes and various support information. ITIL Version 3 makes use of the Service Lifecycle approach to help companies in providing value to the customer and business.

3. ITIL V3 set up Service Strategy to determine what the company should offer and/or provide to customers and end users.

4. ITIL V3 released 12 new processes, however, a number of the key concepts and processes in ITIL V2 are still utilized in ITIL V3 as well.

With the training and support Ashford Global IT (AGIT) will to provide to you and your staff, updating from ITIL Version 2 to Version 3 is not difficult at all.

Foundation level, Intermediate level, Expert level, and Master level are the four stages of the ITIL V3 Qualification Scheme. To pursue intermediate courses you need to first get the ITIL Foundation training, which provides you with an introduction to the realm of ITIL, with the knowledge of required key processes, concepts, roles, activities and terminology.

However, only ITIL Foundation Certificate in IT Service Management is not sufficient for individuals to put the ITIL practices for Service Management into operation. They will require extra training for that purpose. Ashford Global IT gives you training for all the programs in the ITIL V3 Qualification Scheme. Industry experts can decide to join up for open-enrollment courses that are held throughout the US, join a convenient online course, or invite AGIT course instructors to the organization to have a number of your co-workers or employees properly trained.

Save your company time and money! Sign up for Ashford Global IT now!!




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