For those still beginning in the I.T. industry, ITIL may ring a bell. Information Technology Infrastructure Library is a group of concepts and patterns for dealing with IT. The then-called Central Computer and Telecommunications agency (CCTA), now known as Office of Government Commerce (OGC), created the concept when it was instructed to produce an approach for efficient and cost efficient use of IT resources in the 1980s. They needed an approach that is independent on any supplier; thus, resulting in ITIL.
That very approach is now being employed for over 20 years around the world.
The concept gives comprehensive account of IT practices that any IT organization may apply. It gives a collective model for the activities of an IT department, which are split into processes, providing framework to make the IT service more complete. The approach describes what must be involved in the IT Service Management to provide the required IT services.
The concept addresses five components. The first is the business perspective. In this element, the concept stresses on areas like partnership and outsourcing, adapting the business to changes, business continuity management
IT infrastructure management is another factor. It addresses areas such as systems and environmental management, network service and operations management, management of local processors, and computer installation and acceptance.
Another element is application management, wherein ITIL focuses on software life cycle support and testing IT service of operations.
Its core is depicted as the elements of service support and service delivery.
Why do companies apply the concept? Businesses swear by it because of its cost-saving benefits. With the program, the provision of IT functions are more customer-centric, plus the services are said to be clearer, in more details, and in a simpler to understand language.
ITIL is also beneficial to IT organizations as they become effective and develop a clearer structure. It gives a reliable frame of reference for communications within the organization and with providers as well. With the system, systems become more centered on the corporate aims as well.
That very approach is now being employed for over 20 years around the world.
The concept gives comprehensive account of IT practices that any IT organization may apply. It gives a collective model for the activities of an IT department, which are split into processes, providing framework to make the IT service more complete. The approach describes what must be involved in the IT Service Management to provide the required IT services.
The concept addresses five components. The first is the business perspective. In this element, the concept stresses on areas like partnership and outsourcing, adapting the business to changes, business continuity management
IT infrastructure management is another factor. It addresses areas such as systems and environmental management, network service and operations management, management of local processors, and computer installation and acceptance.
Another element is application management, wherein ITIL focuses on software life cycle support and testing IT service of operations.
Its core is depicted as the elements of service support and service delivery.
Why do companies apply the concept? Businesses swear by it because of its cost-saving benefits. With the program, the provision of IT functions are more customer-centric, plus the services are said to be clearer, in more details, and in a simpler to understand language.
ITIL is also beneficial to IT organizations as they become effective and develop a clearer structure. It gives a reliable frame of reference for communications within the organization and with providers as well. With the system, systems become more centered on the corporate aims as well.
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